Holding Faculty and Support Staff Accountable for Their Actions
July 13, 2011 Leave a comment
This session at BbWorld 11 was much more benign than the title suggests. The basic concept was how an online process at UTPA has helped improve the workflow of faculty technology requests.
An online request form is used which allows faculty to submit projects. These projects can range from training needs, Blackboard course modifications or instructional design concerns. The Helpdesk manager reviews the received requests and then assign the projects to the appropriate staff. Some projects are assigned to part-time staff, work study employees or instructional designers. This process has helped with accountability and copyright issues (due to the involvement of a copyright librarian in necessary project requests).